Privacy Policy

Last updated: April 4, 2026

1. Who We Are

This Privacy Policy applies to Globetura Admin (“we”, “us”, “our”), a platform operated by Globetura, a division of Gera Services. Globetura Admin provides Platform Administration services accessible at globetura.com and through our mobile applications.

Contact: privacy@globetura.com

2. Scope and Applicability

This Privacy Policy applies to all users of Globetura Admin worldwide, including customers, service providers, merchants, and visitors. By using our platform, you acknowledge that you have read and understood this policy.

3. Data We Collect

3.1 Identity and Contact Data

Full name, date of birth, government-issued ID, phone number, email address, physical address, and profile photo.

3.2 Payment and Financial Data

Payment method type, last four digits of cards, mobile wallet IDs, transaction amounts, and bank account details for payouts.

3.3 Usage and Device Data

IP address, browser type and version, device identifiers, operating system, referral URLs, pages visited, time spent, clickstream data, and crash logs.

3.4 Location Data

Approximate location derived from IP address, and precise GPS location when you grant permission through our mobile application.

4. How We Use Your Data

  • Providing, maintaining, and improving our services
  • Processing transactions and sending related notifications
  • Verifying your identity and preventing fraud
  • Communicating with you about your account, updates, and promotions
  • Complying with legal obligations and regulatory requirements
  • Conducting analytics and research to improve user experience
  • Personalizing content and recommendations

5. Data Sharing and Third-Party Processors

We may share your data with:

  • Service providers who assist in platform operations (payment processors, cloud hosting, analytics, customer support)
  • Other users as necessary to facilitate transactions on the platform
  • Legal and regulatory authorities when required by law or to protect our rights
  • Affiliated companies within the Gera Services / Globetura group

We do not sell your personal data to third parties.

6. Data Retention

We retain personal data for as long as your account is active or as needed to provide services. After account deletion, we may retain certain data for up to 7 years to comply with legal, tax, and regulatory obligations.

7. Cross-Border Data Transfers

Globetura Admin operates globally. Your data may be transferred to and processed in countries other than your own. We implement appropriate safeguards including Standard Contractual Clauses (SCCs) and adequacy decisions where applicable.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you
  • Rectify inaccurate or incomplete data
  • Request deletion of your data
  • Restrict or object to processing
  • Data portability
  • Withdraw consent at any time
  • Lodge a complaint with a supervisory authority

To exercise any of these rights, contact us at privacy@globetura.com.

9. Children's Privacy

Our services are not intended for children under the age of 16 (or the applicable minimum age in your jurisdiction). We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

10. Security Measures

We implement industry-standard technical and organizational measures to protect your data, including encryption in transit (TLS 1.2+), encryption at rest, access controls, regular security audits, and incident response procedures.

11. Cookies and Tracking

We use cookies and similar technologies to provide, secure, and improve our services. For detailed information, see our Cookie Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our platform and, where appropriate, sending you a notification.

13. Contact Us

For questions or concerns about this Privacy Policy, contact our Data Protection team: